Refund Policy

Pandzzz provides a 6-month limited warranty for most items on the website, covering defects in materials and workmanship under normal, intended use.

If your item proves to be defective during the warranty period, we will:

• Repair or replace the item (at our discretion), or

• Provide a refund if a repair or replacement is not possible.

What This Warranty Covers:

• Breakage or malfunction due to manufacturing defects

• Issues with fit or compatibility as designed (when used with compatible objects)

• Material defects (such as cracks or warping not caused by misuse)

What This Warranty Does Not Cover:

• Damage caused by misuse, dropping, or improper cleaning

• Wear from normal usage (such as fading, dulling, or cosmetic scratches)

• Modifications or repairs done by the user

• Use with incompatible objects

• Products purchased from unauthorized resellers

Warranty Claims:

To make a warranty claim, please contact us at: 

Email: support@pandzzz.com.au 

Website: www.pandzzz.com.au/support

Please include your proof of purchase, a description of the issue, and photos if possible. We may require the item to be returned for inspection.

Legal Rights:

This limited warranty gives you specific legal rights, which may vary depending on your location. To the extent permitted by law, Pandzzz Pty Ltd shall not be liable for any incidental or consequential damages resulting from the use of this product.